Refund policy
At azzouzi.services, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and documentation (if applicable).
- Be accompanied by proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Digital products and downloadable content.
- Gift cards.
- Personalized or custom-made items.
- Items damaged due to misuse or improper handling.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or the item is defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Cancellations
Orders may be canceled before they are shipped. Once an order has been shipped, it must follow our standard return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Azzouzi Services
1209 Mountain Rd Pl NE
Albuquerque, NM 87110
Email: support@azzouzi.services
Phone: (978) 672-5074